Privacy Policy
Pennai Appz
Last Updated: November 19, 2025
Pennai Appz ("Company", "we", "our", or "us") operates the Wapinn WhatsApp Business Platform and related services ("Service").
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or platform.
By accessing our Service, you agree to the terms described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following details:
- Name
- Email address
- Mobile number
- Business name
- WhatsApp number
- Login credentials (hashed)
1.2 Business Information
- Meta Business IDs
- WABA account details
- WhatsApp templates
- Campaign data
- Automation configurations
1.3 Usage Data
We track:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Click actions
Used for analytics and performance improvements.
1.4 Cookies
We use cookies to:
- Maintain sessions
- Save user preferences
- Improve user experience
- Analyze website performance
Users can disable cookies in their browser settings.
2. How We Use Your Information
We use collected data to:
- Provide and maintain the Wapinn platform
- Authenticate users
- Process campaigns and templates
- Improve automation workflows
- Enhance platform security
- Communicate product updates
- Provide customer support
- Comply with legal requirements
3. Data Sharing
We may share information with:
- Meta (WhatsApp Business API requirements)
- Cloud hosting providers (AWS, etc.)
- Payment gateways (if applicable)
- Analytics services
- Third-party tools integrated by you
We do not sell your information to any third party.
4. Data Security
We implement:
- HTTPS encryption
- Secure token storage
- Role-based access control
- SSL/TLS encryption
- Database encryption at rest
However, no method is 100% guaranteed.
5. Your Rights
Depending on your region, you may request:
- Access to your data
- Correction of inaccuracies
- Deletion of your data
- Export of your data
- Restriction of processing
Contact us at support@pennaiappz.com.
6. Data Retention
We retain your data as long as:
- Your account is active
- Required for legal or operational purposes
You may request deletion anytime.
7. Third-Party Integrations
Wapinn integrates with:
- Meta (WhatsApp APIs)
- CRMs
- Custom third-party tools
Your use of these integrations is subject to their own policies.
8. Children's Privacy
We do not knowingly collect data from individuals under 16.
9. Changes to This Policy
We may update this Privacy Policy.
The updated version will be posted on this page with the date.